Help Center

Yes, completely. Your campus email is only used for verification and is immediately discarded. You create an anonymous username and all conversations are encrypted. We never store personally identifiable information.

Our AI is specifically trained on mental health conversations and crisis intervention protocols. It provides empathetic, evidence-based responses while monitoring for crisis indicators that require professional intervention.

If our AI detects crisis language or you indicate you're in immediate danger, you'll be immediately connected to professional help or emergency services. We have 24/7 crisis support protocols in place.

Yes, we use evidence-based assessments like PHQ-9 (depression), GAD-7 (anxiety), and PSS-10 (stress). These are the same tools used by healthcare professionals and provide clinically meaningful results.

Yes. Our platform provides crisis resources and connections to professional mental health services. You can access emergency resources at any time through our crisis support page.

No, MindSpace complements campus counseling services. We provide immediate support and can help you determine if you need additional professional help. We work with campus counseling centers, not replace them.

We use enterprise-grade encryption, HIPAA-compliant infrastructure, and have zero data retention policies for personally identifiable information. Your conversations are encrypted end-to-end.

Currently, MindSpace is designed specifically for college and university students. However, we provide crisis resources and emergency contacts that anyone can use.

Yes! MindSpace is fully responsive and works on all devices - phones, tablets, and computers. There's no app to download; just use your web browser.

MindSpace is completely free for students. Our platform is funded through partnerships with universities and mental health organizations.

Our AI chat is available 24/7, 365 days a year. Crisis support and emergency resources are also available around the clock through our integrated crisis intervention system.

Yes, you have complete control over your data. You can delete your account and all associated data at any time from your profile settings. Deletion is permanent and immediate.